Delete your account and data

Delete from the app (fastest)

1. Open Storzu (in the app or at storzu.com) and sign in.
2. Go to Settings → Account.
3. Select Delete account.
4. Confirm by typing DELETE.

Your account and storefront are removed right away.

Request deletion by email

If you can’t sign in, email support@storzu.com from your registered email address with the subject “Delete my account”. We’ll verify that you own the account and complete the deletion within 30 days.

What gets deleted

• Your seller account and login credentials.
• Your store and storefront, including products, services and other listings.
• Photos and media you uploaded.
• Customer and order records held in your store, and your settings and preferences.

What we may retain, and why

• Records we’re legally required to keep — for example tax/GST invoices and payment or transaction records — for the period the law requires.
• Aggregated or anonymised data that no longer identifies you.
• Residual copies in encrypted backups, which are purged on a rolling schedule.

Timeframe

Deletion from the app is immediate. Email requests are completed within 30 days, and any residual copies in backups are removed within 90 days.